Routine Service Requests

To obtain the fastest service to all routine service requests, submit a Facilities Service Request form. The mechanic assigned to your building views these requests during the working day. If they cannot repair the problem, they will refer it to the appropriate personnel.

If we don’t have the required material, it will be noted in your service request, ordered and installed upon receipt. A routine service request is to bunk/debunk beds, lamp problems, desk and drawer requests, leaking faucet/shower problems, etc.

Emergency Service Requests

The employees of the Office of Facilities and Planning will respond to defined emergencies in Residential Life buildings as stated in the booklet, Minimum Living Condition Standards for University Residence Halls published by the office of Residential Life and/or as defined below for academic buildings. These include:

  • Fires
  • Fire alarms
  • Power outages
  • Building, floor, suite or a room without water
  • Toilet overflowing, running, or plugged leaving occupant without restroom facility
  • Elevators
  • Locks
  • Glass
  • Temperature below guidelines

Emergency Service Definitions

Fire Alarms

All alarms, false alarms or inoperable alarm/alarm systems. University Police will automatically respond to an alarm.

Boiler Room Alarms

All alarms, false alarms or inoperable alarm/alarm systems.

Power Outages

Interruption to the building, floor, suite, or a room is considered an emergency. A lamp or plug replacement will not be considered an emergency.


Water interruption to the building, floor, suite, or a room is considered an emergency. A toilet or water system will be repaired on an emergency basis if it is the only facility available in the general area.


Elevator rescues will be handled on an emergency basis by the contractor. Repair will be effected on an emergency basis only if the other elevator(s) are not operable. All elevator services have been contracted out.

Facilities and Planning should be notified immediately of any problems/emergencies and will call the contractor.


An inoperable lock on a door to the building, an office, a suite or a corridor-accessed bedroom, will be treated as an emergency. Problems with locks on doors within the suite or office complex will not be treated as an emergency unless the person is locked in or out.

Glass Windows

Glass Window breakage will be treated as an emergency. The repair activity will only be that which will provide security until the next working day.

Room & Water Temperature

Room temperatures below 66 degrees F and hot water temperatures below 105 degrees F will be considered emergencies. The New York State Energy Guidelines state that the minimum temperature required for an occupied area is 66-68 degrees. Temperatures lower than the guidelines should be reported to Facilities and Planning. Temperatures are measured five feet from outside the wall, three feet off the floor.

Reporting an Emergency

Follow the steps below when reporting an emergency.

  1. Call the Office of Facilities Maintenance and Operations at (585) 395-2408.
  2. Identify yourself, the nature of the emergency, and the building/room number.
  3. Facilities and Planning personnel will respond.

If you are unable to reach an employee directly, please leave your name, phone number and the nature of your emergency when you are prompted to leave a message.