Making a Web Request

The Web Team is responsible for making all updates to the SUNY Brockport website using our content management system. While we are tasked with physically making the changes to the website, we need our administrators, faculty, and staff who are the “experts” in their content area to provide us with a strong foundation to begin making the edits to the website.

Our team is comprised of experts in both the technical and content elements of working on the web. We use content and information provided to us by members of the College community for a basis, then apply best practices for the web and our own college style to finalize edits and content creation in order to provide our audience with concise, useful, and uniform information across our website.

Requesting an Edit/Creating a New Webpage

Every department and office at the College that have a web presence on the College’s website should have a designated point person that has the ability to request an update to Webteam. If your office does not have a designated point person, please reach out to your department chair/director to request the change to the website for you. Your Department Chair/Director has the ability to contact Webteam to change or appoint another faculty/staff member to be their designated web editor.

We will respond to all web requests within two business days of receiving the request. For most changes, we will complete the web request in the two business days. If we are unable to complete the web request in two business days, we will reach out to you and inform you on the circumstances and a general timeline.

Editing a Current Webpage

Follow the procedure below in order to make a request to edit/change the website:

  1. Identify your designated department/office web editor.
  2. Have your designated web editor email with the following information (this is necessary in order for us to make the changes):
    1. URL/link to the webpage you would like the changes made on (e.g. the url of this webpage is: (
    2. Clearly specify the changes that you would like made to the webpage
      1. Copy the content from the webpage you would like to edit and paste it into a word document.
      2. Use red font in order to specify the additions/changes that you would like to make to the webpage.
      3. Use strikethrough to designate content that needs to be completely deleted from a webpage.
    3. Attach the word document with the designated changes and send the email.
  3. Await a response from Web Team on how we will proceed.

Requesting a New Webpage/Website

Follow the procedure below in order to request a new webpage/website:

  1. Identify your designated department/office web editor.
  2. Have your designated web editor email with the following information:
    1. A word document/pdf with the content you would like included on the webpage (this can be written out, or you can write the important pieces of information in bullet points and a member of our team will create a cohesive and concise webpage for you).
    2. A brief description of what the webpage is and its purpose on the website.
    3. A link or attachment of any photos you would like to include on the webpage (make sure to read our photo guidelines before attaching).
      1. The College’s photoshelter is a great resource for finding photos taken by our photographers that can be used on the website.
  3. Await a response from Web Team on how we will proceed.

Uploading a PDF

All pdfs uploaded to the College’s website need to be emailed to and approved for accessibility. The timeframe on approving a pdf can vary greatly depending on the size and accessibility issues within the pdf. The Web Team may decide that the pdf needs to be a webpage instead of a pdf for many different reasons. You will be informed of this decision if the team decides to go this route.

Document Accessibility Process

For more information on how to create an accessible pdf, reach out to BITS.

Brockport Information & Technology Services