How to Connect a Student with the Counseling Center

If this is a life-threatening emergency:  Call University Police at (585) 395-2222

If the student:

  • Feels suicidal or
  • Has thoughts of harming themselves or someone else or
  • Has experienced a recent trauma:
    • loss or death
    • physical or sexual assault

Come to Hazen or Call (585) 395-2414

All other mental health concerns including:

  • Academic
  • Personal
  • Substance use
  • Relationship issues
  • Anxiety
  • Depression
  • Developmental
  • Etc.

Schedule Open Access Appointment

  • In MyHazen or
  • If appointments do not appear to be available online Come to Hazen or Call (585) 395-2414

Counseling Center Hours

Monday through Friday from 8 am-4:45 pm

Helpful tips:

  • Thank the student for being willing to share their concerns.
  • Assure the student that there are resources available that you are willing to help connect them with.
  • Assist the student with connecting to services:
    • During business hours: Assist the student by calling the Counseling Center or walk them over.
    • After hours:
      • Direct students to MyHazen to schedule an appointment online or instruct them to walk into Hazen the next available business day.
      • Encourage students to utilize the crisis text line by texting “Got5U” to 741-741 or call Lifeline at 988 for bridge support between Hazen business hours.
    • Reach out to Counseling Liaisons for any questions or follow-up concerns.

QPR Training

Providing mental health support to our students is more critical than ever—and you can be part of the solution. SUNY is offering free QPR mental health crisis intervention training, which will teach you three simple steps for responding when someone mentions suicidal thoughts or is struggling with suicidal ideation:

  • Question
  • Persuade
  • Refer

The training takes less than an hour and could help save a life.

How to sign up:

  1. Go to the QPR account page
  2. Enter “SUNY” in the “Organization Code” field.
  3. Create your free training account using your email address.
  4. Follow the instructions to complete the training.

If there’s one thing we’ve learned from this pandemic, it’s that we’re stronger when we all look out for each other. Please consider enrolling in a training session today to build a more supportive, healthier SUNY community.