We would like to introduce Ms. Bonnie Thomson (SUNY Brockport’s Online Concierge) to you. The concierge’s role is to help you achieve your academic goals in your online course and get connected with the SUNY Brockport community. The concierge is here to offer you online learning support and advice throughout WinterSession. Please feel free to email them at email@example.com with your questions or concerns.
Technical Support for Students
Registered students have access to email, OneDrive storage, Microsoft Teams, software downloads, library databases, and our learning management system (Brightspace). The IT Service Desk provides 24 hour technology support to the faculty, staff, and students of the University. They can help you with software issues, virus removal, password resets, email configuration, and more. Due to the current COVID-19 Pandemic, drop- in support is not available, and all in-person service requires an appointment. For more information on getting assistance from IT and the new guidelines, please see the IT Service Delivery Message During COVID-19 knowledgebase article. You can also find answers to your IT questions in the Knowledge Base on the IT Service Desk Portal.
Contact the IT Service Desk by placing a ticket or starting a chat in the IT Service Desk Portal. You can also call (585) 395-5151 for assistance. Please be sure to listen to all of the prompts to ensure your call is routed to the correct team.