NC-SARA Complaints

SUNY Brockport is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual.Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to SUNY Brockport for investigation and resolution. If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here. And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department . Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.

For additional information about the complaint process at SUNY Brockport, please contact the Office of Special Sessions & Programs at (585) 395-5734 or at online@brockport.edu.

NYSED’s complaint procedures

NC-SARA complaint procedures

 

Internal Complaints

  • If your complaint is in regard to an academic, classroom or grade related issue, please follow the process for SUNY Brockport internal complaint procedures.
  • If your complaint is related to the admission/registration, course format/delivery, online learning management system, or any other concerns related to online course delivery at SUNY Brockport, please contact the Office of Special Sessions & Programs at (585) 395-5734 or at online@brockport.edu.

Each complaint will be followed up by office staff in a timely manner and will be escalated to the proper college entity or department as needed. If resolution does not occur through the first chain of escalation, the Office of the Vice Provost will be notified.